Service & Support
At Fundaments, you will have access to our service desk where you can go for all support related questions. The service desk is easily accessible by phone, email and the online Fundaments portal.
Direct access to experts
Always direct access to our highly trained Cloud Experts who fully know your Cloud environment and, if necessary, switch quickly with the 2nd line.
Available 24/7
Available 24/7 with direct access to our engineers.
Clear escalation paths
Clear escalation paths within the service organization, but also to Fundaments suppliers.
Complete care
Complete relief from your Cloud issue.
Short lines and personal contact
Our service desk is the central point of contact for all reports and is responsible for supporting and dealing with questions and incidents.
Our service desk is staffed by Support Engineers for all generic questions. They can answer almost all questions immediately. If further analysis is needed or a change in the infrastructure or server architecture is needed, this team will contact the right Infrastructure, System or AWS Engineers directly. Short lines of communication and personal contact are key to this.
Fundaments is designed to provide maximum care and has been achieving high user satisfaction among its customers for many years. It is not without reason that personal and professional contact are part of our core values and our daily policy. They thus form the basis for our proactive and customer-oriented service organization. We continuously strive for maximum satisfaction among our customers.
100% control over your Cloud
Are you sure where your data is? That's what a sovereign Cloud can guarantee you. This guarantees that your data is on Dutch soil, that it is managed by a Dutch party, namely Fundaments, and that there is therefore full control over all your data. Fundaments IaaS is a completely Dutch platform, spread over seven data center locations in the East, Central and Western Netherlands. These are all Tier3+ locations: the highest achievable class for a Dutch data center at the moment. A Tier3+ data center has thought of everything in terms of security, including guaranteed power supply, burglary protection, water and fire detection and climate control.
Comply with Dutch laws and regulations
With Fundaments services, you comply with Dutch data storage legislation with all relevant certifications (ISO 9001, ISO 14001, ISO 27001, NEN 7510 and ISAE 3402 type I and II). Not only the IaaS service that you purchase, but Fundaments' Dutch data centers also have the same or similar certifications. Thanks to the NEN 7510 certification, the platform is also suitable for supporting healthcare institutions.
