Remeha

Remeha, a global leader in heating and hot water solutions, has built an IT infrastructure through a strategic alliance with TReNT Glasvezel, NDIX, and Fundaments. This collaborative network enhances connectivity and efficiency. Discover the key benefits of this integrated approach and explore how these partnerships streamline operations from addressing client needs to delivering high-quality solutions.

Paul Pels, IT Team Leader at Remeha: "When I joined Remeha three years ago, it was clear that our IT infrastructure was overdue for a transformation. We were managing ten different external connections, each with its own provider and varying service-level agreements. This patchwork approach made our system complicated to manage and inefficient in terms of cost. To align with our business needs, we reimagined our IT infrastructure, shifting the majority of our operations to both Private and Public Cloud. Connectivity became the critical factor. Without connectivity, our production halts, we can't process the 2,000 daily customer calls, sales come to a standstill, and logistics fail. Connectivity isn't just vital; it's the lifeline of our entire organization. Our mission was clear: how do we establish a foundation that is not only robust but also fast and reliable?”

“In 2018, we partnered with TReNT Glasvezel to transform our network, and by 2019, it had advanced into a fully redundant corporate network. This setup ensures that if one connection fails, another takes over, keeping our operations running without interruption. This level of redundancy is critical, guaranteeing our constant connectivity and operational continuity. What truly sets TReNT apart is their personalized approach. Unlike large-scale providers where you’re just another account, TReNT treats us as a strategic partner. This partnership led us to enhance our connectivity solution further, with TReNT bringing in their key partner NDIX to connect us to the network. Recognizing the need for superior internet services, we conducted thorough research, and Fundaments stood out as the best choice. The collaboration between TReNT, NDIX, and Fundaments has been a game-changer for us. Their combined efforts have provided a foundation for our new IT infrastructure, positioning us strongly for future growth.”

WHAT IS THE STRUCTURE OF THE SOLUTION?

STEP 1: FIBER OPTIC INFRASTRUCTURE
Ewout Naafs, Business Developer at TReNT Glasvezel: “Remeha’s network transformation began with TReNT Glasvezel, which provided two dedicated, physically separate fiber optic connections tailored specifically for their needs. This setup forms the backbone of Remeha’s IT infrastructure, delivering exceptional reliability through our ring-based network design. This configuration minimizes downtime and allows for quick issue resolution. Our approach ensures complete transparency, with Remeha having clear insight into their network’s routing and performance. Additionally, our dedicated account management and support teams ensure a personalized and responsive service experience. However, having fiber optics alone is just the beginning. To fully leverage this infrastructure for data, voice, and video communications, it must be activated. For this purpose, Remeha utilizes the Ethernet platform from our strategic partner, NDIX, which provides the necessary functionality to maximize their network capabilities.”

STEP 2: NETWORK INTEGRATION
Dennis Seppenwoold, Project Manager at NDIX: “In Remeha’s network framework, NDIX is the central link that bridges physical fiber infrastructure with a range of essential services.We operate across the Netherlands and Germany, ensuring connectivity between customers and their services, including internet, telephony, and cloud solutions. NDIX guarantees secure, high-performance delivery of Remeha’s services and provides reliable connections to external ICT environments and data centers. Our dedicated Network Operations Center oversees and manages the network around the clock (24/7), maintaining optimal performance and security. By segmenting network layers, NDIX allows specialized partners like Fundaments to concentrate on their specific areas of expertise, such as cloud solutions and telephony, ensuring that each component of Remeha’s IT ecosystem functions flawlessly.”

STEP 3: INTERNET EN SERVICES
Iwe Welker, Partner Manager at Fundaments: “Fundaments provides Remeha with a redundant internet connection, utilizing TReNT’s dual fiber optic lines to ensure uninterrupted service. This redundancy is crucial for Remeha, as it guarantees seamless connectivity, which is essential for their critical cloud operations. As one of the few internet providers on the NDIX network offering this level of redundancy, we ensure that Remeha remains continuously connected and operational. Our expertise in high-availability internet services complements our core offering of advanced cloud solutions. By collaborating closely with TReNT and NDIX, we deliver exceptional service quality. We focus on personalized customer support and maintain full transparency in our pricing, providing Remeha with clear and predictable costs. Our long-standing partnerships and integration across the network highlight our commitment to delivering exceptional, reliable solutions.””

THE ULTIMATE ASSESSMENT

Paul Pels, IT team leader at Remeha: “I highly recommend adopting this collaborative approach to address connectivity challenges. It provides a robust foundation for all IT services, characterized by minimal disruptions, exceptional reliability, and high performance. This integrated model ensures streamlined communication and expert management at every level, allowing businesses to fully optimize their IT solutions. We are exceptionally satisfied with the results. This partnership aligns perfectly with the demands of today’s business landscape.”

Curious about how a collaborative partnership can transform your organization? Contact us today to explore how our solutions can drive your success.

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